Terms and Conditions


This Website is operated and owned by Vedani Botanicals.
By using this Website you agree to be bound to its terms and conditions set out below.
If you do not agree to be bound by these terms and conditions, you may not use or have access to our Website.

If you have any questions, comments, complaints or suggestions or if you need to contact us, please email us or write to us using the details below.  

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Email Address: info@vedanibotanicals.com

Postal Address:
Vedani Botanicals Ltd 
PO Box 6359
Leamington Spa 
CV31 9LN
  
Purchasing items on our website

Just add any items that you wish to buy into the shopping 'Basket'. Once you have finished your selection, click on 'Basket', check that you have selected the correct items and number of items, if satisfied then click on  'Checkout' where you will be asked for a few details that we need to be able to complete the order. 


Method of Payment 

We accept most major credit or debit cards, via WorldPay.

We must receive payment in full before any goods are dispatched.

All prices are inclusive of VAT at current rates and are exclusive of delivery charges.

If you have made a mistake in your order and cannot correct it once you have checked out, contact us as soon as possible and we will try to resolve the issue. 
We may not accept your order if an item is out of stock or if there is a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.
No contract is binding until Vedani Botanicals accepts the buyers order.
Vedani Botanicals acceptance of the contract is when they send a confirming email to the buyer or if sooner when goods are dispatched.
If for any reason we are unable to fulfill your order following an order acknowledgement we will contact you by email or phone to advise you of this.

Please ensure the correct name, address and postcode are given when ordering.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case a mistake has been made in pricing, we have inadvertently underpriced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 

Delivery, Shipping and Handling 

To UK

Orders over £20 free postage.

Orders under £20 2nd class £2.95 or 1st class £3.75.

Orders over £100 will require a signature.

Please note you have the option for goods to be delivered to an alternative address if you are not going to be in.

 

To EU countries

Orders over £50 free postage. 

Orders under £50 cost £5.95.

 

Orders will be sent out same day (Mon - Fri ) if received before 1 pm.

For orders received after 1 pm goods will be sent next day. 

Goods ordered at weekends will be sent the following Monday.

For items ordered on Bank Holidays the items will be posted the next working day provided goods are ordered by 1 pm.

Parcels sent to UK should reach you within 2/3 working days of leaving our premises.

Parcels sent to EU Countries should reach you within a week working days of leaving our premises.

We do not accept any liability for postal delays caused by a third party.


Back Orders

We will back order for you if the item you require is not in stock.
You will always be emailed with the option to cancel your order if you would rather not wait.

VAT Charges 

20% VAT is included in our prices.

 

Pricing 

All prices are quoted in pounds sterling.

Returns and Exchange Policy 

Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 working days for a full refund of the cost of the items bought minus the cost of postage.  We are not liable to refund any return postage costs incurred by you.
We can if we choose exchange goods providing the original goods are returned intact, undamaged, sealed and unopened in original packaging and in a saleable condition and the goods you wish to exchange for are available.
You must email us in the first instance and we will issue you with a returns reference number and give you instructions on how to return the goods. 
Do this by contacting us by email quoting your order number.

Refunds will be only given if the Vedani Botanicals products were purchased via this website and not from other suppliers/retailers of Vedani Botanicals products.
Proof of purchase will be required.
Your refund will be paid within 14 days of us receiving the returned goods. 
You are responsible for the cost of return postage and risk of loss or damage when returning the goods, so you should ensure that the return goods are wrapped securely and for your protection, send by recorded delivery as well as taking out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Copyrights and Trademarks

The trademarks, names logo and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the website owner and are protected by UK and International trade mark laws.

The copyright to the contents of this website belongs to Vedani Botanicals. Viewing is intended for personal use. The contents must not be used for commercial use or business purposes.

Acceptable Content

Users comments, articles & questions must be UK law acceptable. No offensive defamatory and or illegal material should be posted on this website.

Acceptable Use

Users should not harass or annoy others or promote content that violates Vedani Botanicals policies or transmit illegal material through its website or its servers. 

Nothing contained on this website should be construed as granting any licence or the right to use any trademark without the written permission of the website owner. The written content displayed on this website is owned by its respective author and may not be reproduced in whole or in part without the express written permission of the author.

These terms apply to your order. We reserve the right to revise the terms and conditions of this agreement at any time any such revision will be binding and effective immediately upon posting of the revised agreement on our website. Your continued use of our website constitutes agreement to any revision of the terms and conditions of this agreement.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable UK statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce ability of the remainder.

WEBSITE TERMS AND CONDITIONS 

Web Site Access  

1.1 It is not necessary to register with us in order to use most parts of this Website. However, particular areas of this Website will only be accessible only if you have registered.

Use of Website

1.2 This Website may be used for your own private purposes and in accordance with these terms of use. 
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent. 

Website Down Time

1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.  
  
Visitor Provided Material

1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.  
1.7 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; 
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. 
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links To and From Other Websites

1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website.  If you visit any website via a link on this Website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and 
(c) the website from which you link to this Website does not contain offensive or otherwise  controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking. 

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and or up to date. 
1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

Exclusion of Liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website. 
1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and Jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Our Details

Vedani Botanicals
P.O. Box 6359
Leamington Spa
Warwickshire.
CV31 9LN